If you receive emails on your phone but not in the Outlook client on your PC, or vice versa, there could be several causes.
This article gives you the most likely problems and solutions.

1. IMAP sync issues

Make sure the IMAP settings are set correctly in Outlook. Incorrect server settings can cause emails not to sync. Compare the settings in Outlook with those on your phone to make sure they are correct. Next article provides more information about the server settings required for email via Kinamo.

2. New Outlook version may not support IMAP properly

In the latest version of Outlook , some IMAP features may be limited. Therefore, in case of problems, it may be better to temporarily switch back to the classic Outlook version:
Go to File → Info and see if the "Revert to Outlook Classic" option is available.

Does this not work or do you not have Classic Outlook on your computer? Then you can download it here.

3. Mails are retrieved and deleted from the server by another client

If you have email set up on your phone via POP3, the phone may be downloading and deleting emails from the server. In both Outlook on your PC and mobile devices, make sure your mail program is set to IMAP.

Check if the emails are still visible in the Kinamo webmail. If the emails are also missing there, another client (program) may have deleted the messages from the server.

4. Reconfigure Outlook account.

Sometimes it helps to delete and re-add the email account in Outlook:
Go to File → Account Settings → Delete Account and re-add the account with the correct IMAP settings.

This article provides more information on how to add your email account back to Outlook

5. Outlook is offline or not syncing properly

Check that Outlook is not accidentally in offline mode:
Go to the Send/Receive tab and see if "Working Offline" is activated.

Press F9 to manually sync all folders.

6. Antivirus or firewall blocks incoming mail

Some security software can block IMAP connections. Temporarily turn off your antivirus or firewall and check if the emails are coming in.

7. Outlook profile is corrupted

If none of the above solutions work, a damaged Outlook profile may be the cause.
Create a new profile via Control Panel → Mail (Outlook) → Manage profiles.

Still having Outlook problems?

If you are experiencing problems receiving emails in Outlook while they are arriving on your phone, for example, there could be several causes. By going through the above solutions step by step, you can solve the problem in many cases.

If you do not succeed or if you receive another error message, please contact our support so we can check if the problem is not caused by a full mailbox, for example.