We make every effort to ensure your privacy and therefore
follows the EU General Data Protection Regulation (GDPR).
information about what information we collect and how we handle your
(individuals or companies) for which we provide services and third
parties whose personal data is being processed by Kinamo as processing
agent through their agreement with our customers - in which we fulfill
the role of "data
For some of our cloud services, Kinamo acts exclusively as a data
processor. For this purpose you may obtain our data processing
agreement. For more information, please contact us.
Which personal data can be processed by Kinamo?
Kinamo will process data that can be cataloged into different types of data:
- Information provided by you
- Data collected by our infrastructure
- Data supplied by third parties
Information provided by you
This data can be obtained, for example, through direct
communication with you. This can be done by telephone, e-mail or via a
website form. This can range from an information request via our
website, a problem reported by you or a support request.
Data collected by our infrastructure
In order to guarantee you the most accurate service possible, we
link your data to the use of our services and infrastructure. Examples
are e-mail addresses, hosting subscriptions, server configuration, IP
We also process IP data from third parties, logged on our
infrastructure via your website or by our customers. IP data on our
hosting infrastructure (website hosting) is stored anonymously.
Data supplied by third parties
We can dispose of your personal data when requesting a check of
your company data, by using a company database. In all these cases, your
data will be handled with care and is fully covered by our privacy
Why do we collect your personal data?
There are various reasons and goals for which Kinamo will process
your company or personal data. Below you will find more information
about the reason and the way in which we collect data in the section
'When are we saving your personal data?'.
We need your information:
- to be able to follow up on questions for support and so that we can have a contact point in case of problems.
- to combat abuse, fraud and infringements.
- to comply with our statutory, fiscal and accounting obligations.
- to communicate with you in relation to ordering our
services, providing you information and status updates, to inform your
about your subscriptions or purchased services;
- to ensure that we legally comply with the regulations we must comply with;
In no way does Kinamo inspect the content of your files and / or
communication, unless you explicitly request this, for example for
debugging and support purposes. Examples are: analyzing of less
efficiently responding services, web application debugging, database
E-mail traffic sent to or from Kinamo e-mail servers is
investigated for the presence of viruses or unwanted messages. This
detection is done automatically, using an e-mail filter that will
determine whether a message is undesirable by using code analysis and
algorithms, without checking the content of your e-mails.
When will we save your data?
1. When establishing a customer relationship
This may involve the conclusion of a new agreement between Kinamo
and you as an individual or your company. Anyone who registers as a new
customer at Kinamo will be asked for information so that we can
approach you both commercially in a correct way (so that we can present a
correct solution) and legally (for example, for payment and / or
Your data is used to ensure that your service can function
correctly and that payment requests can correctly be processed.
Depending on the service that you will purchase from Kinamo, we can
proceed to a credit check. We do this to ensure that both you and us can
start with a healthy customer / supplier relationship.
Personal data collected by us includes your name, address,
telephone number, e-mail address, preferred language for communication
and, if applicable, name of your company, VAT number, registration
We also keep your billing and payment details and all required
quantitative information that allows us to invoice you in a correct
manner and to substantiate this in the event of a dispute;
We also keep your preferences for communication with our company, which you have indicated via the MyKinamo customer zone;
Your data will be kept as long as necessary for the agreement and as deemed necessary to comply to our legal obligations.
On a technical level, we store the necessary traceable data on
Kinamo servers that is used to identify problems or to identify abuses.
In no way we collect data we are not allowed to keep legally (political opinions, racial or ethnic origin ...).
2. By using our contact form
By filling in your details on the contact form of our corporate
website or the MyKinamo customer site, you give us the permission to use
your personal information to provide an answer to your informational
questions, quote requests, or other possible information you have
requested via the form.
To be able to help you in a correct manner, we ask for your name,
e-mail address, telephone number, company name and the information you
enter in the text field "your question".
This information will be stored for non-customer for a period of
12 months. Please contact us if you want us to remove this information
from our system.
For support requests, a history of your request is kept on
record. This way we can guarantee a better service by having a backlog
of your original question and allows us to improve our support process.
3. By using our MyKinamo customer site
The MyKinamo website is the customer site of Kinamo. This website
gives you information about your services, but also your contact
details, technical and performance data, payment and invoicing details.
Kinamo respects the privacy of this personal information and has
built in sufficient safeguards and security measures to protect this
The MyKinamo website uses your data to make sure your service
information is presented in a correct way. You have full control over
your personal data (via account settings) and may indicate your
preferences regarding communication with our company (opt-in, commercial
Access to the MyKinamo customer zone is regulated by user name
and password. This authentication process can be changed by Kinamo at
any time. If such modification restricts your access to the customer
zone this may not lead to financial compensation from our side in any
matter. Simply contact our support team and they will sort out your
4. By using the live chat module
You can contact us via the Kinamo website via a live chat module.
If you contact us via this route, in response to a question, order or
other reason, we will only request and store the necessary information
that is required to answer your question.
If applicable, you will receive an e-mail containing the chat
conversation containing all data we have saved from the chat session.
5. Via direct contact (telephone)
If you call us in response to a question, order or other reason,
we will only request and store the information that is required to
answer your question. If the answer to your request requires a more
verbose feedback, a ticket will be created containing your initial
request and possible follow up.
6. Via cookies
keeping statistical data when visiting our website, to storing basic
data so that during your next visit your user experience in the customer
site or website is enhanced (for example, a language choice).
7. Via third party services
Kinamo uses various third party services to collect statistical,
performance and marketing related data in order to improve your user
experience and optimize our services. These services also place cookies
and are only implemented by us if they make use of secure connections
We refer to the following services:
Google Analytics. We use Google Analytics, a website
analysis tool from Google Inc. to analyze the use of our website,
provide statistical data on visitor numbers, demographic data, etc. This
data is also shared with other Google services (such as Adwords). For
Google Adwords. In Google Adwords we use a conversion tracking
cookie, an analytical service that allows us to link the Google Adwords
network with actions carried out on our website. In addition, we also
use the Google Adwords remarketing options. Google Adwords also uses the
remarketing, in this way advertisements placed by Kinamo, such as search
engine ads and social media ads are adapted based on your visit to our
websites, so that they are more relevant to your profile.
8. By making publicity for Kinamo
Just like you, Kinamo is also present on social networks. By
means of 'posts' and advertisements on networks such as Facebook,
Instagram, Twitter, LinkedIn and Google+, you may receive information
about Kinamo and its products.
If you do not wish to see such publicity, you should adjust your ad settings in your account or refer to www.youronlinechoices.com for more information on how to control this flow of information.
Where do we store your data?
Kinamo SA is a Belgian company, our headquarters are in Belgium,
as are our most important infrastructural facilities.
Our servers are located in datacenters in Belgium. In exceptional cases,
we use other cloud providers. Before relying on such services we do a
profound check whether this infrastructure is located on European soil
and/or the data processing guidelines are based on European GDPR
Do we pass on your details to third parties?
Information that you provide to Kinamo will be treated on a confidential basis.
Your information will under no circumstances be passed on to third parties unless:
- You have requested this yourself, for example in the context of a collaboration.
- In the context of follow up of unpaid invoices; this so that Kinamo may not suffer financial loss;
- It is necessary to guarantee a correct service, examples are
databases for domain name registrations; Such third parties are also
subject to the GDPR guidelines;
Should we have to pass on your details to a third party for a
reason not mentioned above, this will always be explained why we do this
and which party is involved.
We will always ask for your explicit consent, if required by law.
Kinamo has taken several measures to protect your privacy and to
safeguard your personal data.
This is not necessarily the case with other websites you visit,
including those to which we link or that link to us. We strongly
encourage you to review the privacy statement of these sites before
submitting your personal details.
either via the website or in another way related to our company
How do we secure your data?
We do our best to protect your data. We do this by using
authentication mechanisms in our applications to setting up physical
security and infrastructural security.
Our employees are trained to handle confidential data correctly
and we limit the number of employees that have to deal with your data,
to the level we may provide a correct service level for our customers.
To protect our information flows, applications, network and
infrastructure, we work with a procedural approach based on the ISO27001
standard. In addition, Kinamo is ISO9001 certified which implies that
our business processes must meet a high quality and closely monitored
quality system. Recurring annual audits are performed to keep our
processes up to date.
Decisions about implementations of systems that have an impact on
the way your data is processed are always thoroughly analyzed with your
privacy interests as a first and main requirement.
In addition, we provide sufficient security measures that you can use to
protect your data, ranging from passwords for your e-mail addresses to
restricted access to your customer account.
Online payments via the website are made by using a payment
service provider (PSP), a specialized company that checks the validity
of your credit card details with your bank. Your credit card details are
encrypted using Secure Sockets Layers (SSL), so that they are only
visible to the PSP. Kinamo itself does not store credit card data in its
databases, nor does it receive it from the PSP.
Your personal information that we have stored is only accessible
to authorized employees and to you, via our secure customer website. You
are responsible for preventing misuse of the data that we have provided
to you. We provide strong passwords for a reason. Do not leave your
username and password unattended, and remember to log out afterwards if
you log in from a shared or public computer on our secure customer
The right to access your data
In accordance with the Belgian law of 8 December 1992 on the
protection of privacy, you are entitled at all times to request all your
personal details and to have any changes made.
We offer you access to a secure customer website, MyKinamo, where
you can view your data and modify your data. For adjustments not
possible within MyKinamo (for example VAT changes) you can contact us
via our web form.
Kinamo reserves the right to keep a copy of the previous data in
case of changes to your data, in order to be able to correct any errors
or abuses afterwards.
The right to delete your data
You have the right to have your data removed and this within a
reasonable period of time, in the event of termination of the service
and if we no longer require to keep your data in order to comply with
our legal obligations. For more information about deleting your data,
please contact firstname.lastname@example.org.
The right to transfer your data
By contacting Kinamo or by accessing our customer zone (MyKinamo) you may obtain your data in a readable format.
Only your personal data is offered in this format. Technical
data, data files and information relating to a used service is not
As both our business activities and the relevant legislation are
subject to change, it may be necessary for us to adjust this privacy
statement. We advise you to consult this statement on a regular basis.
Changes to this statement come into force at the time of publication on
the Kinamo website.
This statement will always be accessible from every page of the
of questions regarding the processing of your personal data, you can
contact the Data Protection Officer of Kinamo via email@example.com.