What service level guarantees (SLA) are available for a server housing (co-location)?

housing Service Level Agreement SLA

Server housing or co-location customers can fall back on an excellent service level guarantee. A Kinamo server housing service comes by default with the Kinamo Server Housing Service Level Agreement. This agreement includes a guaranteed power delivery, IP addresses, redundant connectivity and guarantees on the offered network connectivity.

Since you are the owner of the server, and not Kinamo, we offer no guarantee on the hardware.
You are responsible for the replacement of faulty components.


Related articles

Discover our fully redesigned MyKinamo

Discover our revamped MyKinamo customer portal, with improvements to existing features and new additional possibilities.

Read more

Need extra help?

Were not all your questions answered?
Don't worry, we will be happy to help you via a support request!

Kinamo

Select your language