The Kinamo web hosting platform supports secure FTP connections so that your files are sent over an encrypted connection to our servers. Kinamo uses FTPS (FTP combined with TLS).

What is FTPS?

FTPS is not to be confused with SFTP! SFTP sends files over SSH, while FTPS uses an SSL secured connection (using TLS or Transport Layer Security) with certificate.
FTPS is known by several names: FTPES, FTP-SSL, S-FTP and FTP Secure. The important thing for you to know is that your FTP program must connect using the FTP protocol in conjunction with TLS.

Setting up your connection in FileZilla

If you want to add a new FTP server to FileZilla you need to take into account the following settings:

Server name: you can find this via the MyKinamo site, under Websites > Your website > FTP user.

Protocol:

Use explicit FTP over TLS if available 

The port is 21 by default, you do not need to specify this.

The logon type is Normal and as username and password you enter the username and password you received from us by e-mail.

Unknown certificate warning in FileZilla

The first time you connect to our FTP server you will get a warning from FileZilla (see below, "Unknown Certificate"). This is normal, FileZilla will give this message for any type of certificate - even a commercial one. You must accept the certificate once.

If your connection proceeds correctly, you will see the following appear in the log window:

Status: Resolving address of . 
Status: Connecting to xx.xx.xx.xx.xx:21... 
Status: Connection established, waiting for welcome message... 
Status: Initializing TLS... 
Status: Verifying certificate... 
Status: TLS connection established. 
Status: Connected Status: Retrieving directory listing... 
Status: Verifying certificate... 
Status: Directory listing of "/" successful

If this does not work, it may have to do with a firewall setting on your side. FTP with TLS uses port 21 and Passive FTP, in combination with a port range of 30000 to 31000 (TCP traffic). This traffic must be allowed for our FTP server.