Tags for this FAQ item:
security ftp SSL

Help us by rating this article!

Rated 5 stars, based on 4 votes

Connecting your FTP client to the Kinamo web hosting platform with FTP/TLS (FTP-S)

Last updated: 07/07/2016

The Kinamo web hosting platform supports secure FTP connections so your files are transferred over an encrypted connection to our servers. Kinamo uses FTPS (FTP in combination with TLS).

FTPS may not be confused with SFTP (notice the lack of a dash)! SFTP sends files over SSH, while FTPS uses a connection that is secured with SSL (by using TLS or Transport Layer Security) with a certificate.
FTPS is known under a different range of names: FTPES, FTP-SSL, S-FTP and FTP Secure. The most improtant thing for you to know is that your FTP client needs to connect to our servers using the FTP protocol in combination with TLS.

If you wish to add a new server to your FTP client (FileZilla in this case) please use the following settings:

Server name:

cluster-ftp.hosting.kinamo.be

Protocol:

Use explicit FTP over TLS if available  

The port is 21 by default, you do not need to specify this.

The logon type is Normal and as username and password, use the username and password you have received from us by e-mail.

Use FTP over explicit TLS if available

If you connect to our FTP server for the first time, you will get a prompt from FileZilla (see below, "Unknown Certificate"). This is normal behaviour, as FileZilla does not know the certificate and gives this warning for every certificate - even commercial ones. You will need to accept the certificate.

FileZilla Unknown Certificate warning

If your connection is correct, you will see the following in your log screen:

Status: Resolving address of cluster-ftp.hosting.kinamo.be
Status: Connecting to 93.94.105.39:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Connected
Status: Retrieving directory listing...
Status: Verifying certificate...
Status: Directory listing of "/" successful

If this does not succeed you may have a firewall problem. FTP with TLS uses port 21 and Passive FTP, in combination with a port range of 30000 to 31000 (TCP traffic). This traffic must be allowed for our FTP server (IPv4 93.94.105.39).