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Service Level Agreement SLA

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What service level guarantees (SLA) are applicable to a dedicated server?

Last updated: 14/01/2016

We take great care in providing an excellent service and support on which you may count. A Kinamo dedicated server comes by default with a 'Standard' SLA.

This service level agreement already offers loads of advantages: extended monitoring, Next Business Day (NBD) reaction times for critical alerts, advanced firewall services, advanced monitoring, remote reboot, Kinamo passive backup...

If you need even more guarantees you may choose a higher service level at additional monthly cost.